JapanFetch runs the errand you can't — picking up something you left behind at a hotel or train station, sorting out a small crisis, or handling the thing that's stuck because of the language barrier. We confirm everything with the property or station ourselves, in Japanese, before we ever show up.
No apps to figure out, no language barrier to fight through on your end. You tell us the problem — we do the rest.
Message us the details — what you left behind, where, and where you need it. Takes two minutes.
We contact the hotel, station, or property ourselves, in Japanese, and sort out exactly what it takes to release it to us. No relying on a front desk or counter that only speaks Japanese, and no dispatch until this is locked in.
Once confirmed, you pay securely online and we're on the road. Same-day hand delivery within Tokyo, Saitama or Kanagawa if picked up by 3pm — shipped by courier that same day otherwise.
We're a small, one-vehicle operation by design — it keeps us fast and personally accountable for every job, instead of routing you through a call center.
Inside Tokyo, Saitama or Kanagawa, that's our standard: collect your item by 3pm, and it's delivered to you the same day.
Outside our 3 areas, we ship it by courier the same day instead — exact arrival depends on the destination. Either way, nothing's charged until the pickup is confirmed.
We're not a 24-hour emergency line. For real emergencies (medical, police, lost passport), please contact the appropriate service directly — we're here for the everyday things that fall through the cracks.
No hidden fees. You only pay once we've confirmed the job can actually be done.
| Pickup zone | Covers | Price |
|---|---|---|
| Near | Tokyo 23 wards & nearby | ¥5,500approx. $35 |
| Mid | Wider Tokyo, southern Saitama, Yokohama / Kawasaki | ¥9,000approx. $57 |
| Far | Northern Saitama, western & southern Kanagawa | ¥16,000approx. $102 |
Price is based on where we pick up, and includes same-day hand delivery within Tokyo, Saitama or Kanagawa. Shipping to an address outside our 3 areas is by courier — the fee depends on size and is confirmed with your quote, before you pay.
Each price covers one typical item. Multiple items, or anything unusually large, are quoted individually — just tell us when you message.
Stuck somewhere outside Tokyo, Saitama or Kanagawa? We'll still come hand-deliver it — priced individually to cover the distance, however far that is.
Step-by-step help if you'd rather try it yourself first. If it gets complicated, we're one message away.
What to do when a hotel refuses to send it abroad or hand it to anyone else, plus a Japanese message to send.
Read the guide →What to tell the hotel, an email you can copy, and how to get the item back if you've already left.
Read the guide →How to work out which station has it, who to call, and how someone else can collect it for you.
Read the guide →Copy-and-paste templates in English and Japanese so someone else can collect your item.
Read the guide →Registered commercial cargo carrier in Japan (貨物軽自動車運送事業), with real delivery experience for both businesses and individuals.
Every job is confirmed directly with the property, in Japanese, before we're dispatched — so there's no risk of showing up to nothing.
Charges are only collected once your request is confirmed as doable. If it can't be done, you're never billed.
Every job is handled personally — not outsourced to a call center or a rotating pool of contractors.
Tell us what happened — we'll tell you honestly whether we can help, before anything is charged.
Message us →